> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-intercom-migration-1776823910.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and subscription

> Understand how Sailia billing works, what is included in your plan, and how to manage your subscription.

This page covers how Sailia billing works and what to expect from your subscription.

## How billing works

Sailia is a subscription service. Your plan determines which features are available and may include usage-based components for email and SMS volume. Payments for your Sailia subscription are separate from the payments your customers make through [Stripe](/payments/stripe).

<Note>
  Your Sailia subscription billing is separate from your Stripe account. Customer payments, payouts, and Stripe fees are managed entirely through Stripe. See [Payments and Stripe](/payments/stripe) for details.
</Note>

## What is included

Every Sailia account includes:

| Feature                  | Details                                                                                                                                                                   |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Booking page**         | Auto-generated [public booking page](/getting-started/booking-page) for your business                                                                                     |
| **Activity management**  | Unlimited [courses, hires, and events](/activities/activities)                                                                                                            |
| **Online and POS sales** | Accept bookings [online](/activities/online-bookings) and at the [point of sale](/point-of-sale/overview)                                                                 |
| **Customer management**  | Full [customer dashboard](/customers/overview) with profiles, family accounts, and waivers                                                                                |
| **Staff management**     | [Staff profiles](/staff/management), permissions, [qualifications](/staff/qualifications), and [auto timesheets](/staff/auto-timesheets)                                  |
| **Financial dashboard**  | [Payment tracking](/payments/reporting), exports, and payout monitoring                                                                                                   |
| **Automated workflows**  | [Email and SMS workflows](/integrations/workflows) triggered by 30+ events                                                                                                |
| **Integrations**         | Connect to [Stripe](/payments/stripe), [Xero](/integrations/accounting-sync), [Adventuro](/integrations/adventuro), and [analytics tools](/integrations/booking-tracking) |
| **Branding**             | [Custom logo, colors, and booking page URL](/getting-started/branding)                                                                                                    |

## Managing your subscription

To view or update your subscription details, navigate to **Settings** in your Sailia dashboard.

<Steps>
  <Step title="Open settings">
    Navigate to **Settings** in your Sailia dashboard.
  </Step>

  <Step title="View your plan">
    Your current plan and billing cycle are displayed in the subscription section. You can see your next billing date and plan details.
  </Step>

  <Step title="Update payment method">
    Update the card or payment method used for your Sailia subscription. This is separate from the Stripe account used for customer payments.
  </Step>

  <Step title="Review invoices">
    View past invoices for your Sailia subscription. Each invoice includes a breakdown of charges for the billing period.
  </Step>
</Steps>

## Usage monitoring

Sailia tracks automated communication volume through usage meters. You can monitor your email and SMS usage to stay within your plan limits.

| Meter                 | What it tracks                                                |
| --------------------- | ------------------------------------------------------------- |
| `workflow-email-sent` | Emails sent by [automated workflows](/integrations/workflows) |
| `waitlist-notified`   | [Waitlist](/activities/waitlists) notification emails         |
| `order-completed`     | Completed [orders](/activities/managing-bookings)             |

See [meter usage tracking](/api-reference/meter-tracking#built-in-meters) for details on querying your usage programmatically.

If you are approaching your usage limits, consider:

* Reviewing your [automated workflows](/integrations/workflows) to remove any that are no longer needed
* Consolidating workflow triggers where possible
* Contacting [Sailia support](/help/contact) to discuss plan options

## Payment processing fees

Your Sailia subscription covers access to the platform. Payment processing fees charged by Stripe are separate and depend on your Stripe account's pricing. See [Stripe fees](/payments/stripe#fees) for details.

## Cancelling your subscription

To cancel your Sailia subscription, contact the [support team](/help/contact). When you cancel:

* Your account remains active until the end of the current billing period
* Existing bookings and customer data are preserved
* You can [export your data](/getting-started/data-management) before your account is deactivated

<Warning>
  Cancelling your Sailia subscription does not cancel your Stripe account. You need to manage your Stripe account separately at [dashboard.stripe.com](https://dashboard.stripe.com).
</Warning>

## Questions about billing

If you have questions about your plan, usage, or charges, reach out through [live chat or email](/help/contact). Include your business name and the specific billing question so the team can assist you quickly.