Family accounts

Manage family members under a single account for shared bookings and memberships.

Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.

How family accounts work

A customer account can have multiple family members linked to it. Each family member has their own:

• Name and profile details
• Booking history
• Waiver completion status
• Membership and pass assignments

The primary account holder manages the family — adding members, making bookings, and handling payments on behalf of everyone.

Adding family members

Family members can be added from the customer’s profile in your dashboard or by the customer themselves through their account on your booking page.

From the admin dashboard

1. Open the customer's profile

   Navigate to Customers and search for the account holder.

2. Go to the family section

   Open the family members section of their profile.

3. Add a family member

   Enter the family member’s name and any required details. The new member is linked to the account holder immediately.

From the customer’s account

Customers with a customer account can add family members themselves through their account settings on your booking page. This is useful for families who want to manage their own details without contacting you.

Removing family members

To remove a family member, open the account holder’s profile in your dashboard and delete the member from the family section. Removing a family member:

• Does not delete their booking history — past bookings are preserved
• Removes their access to the account holder’s memberships and passes
• Cancels any active membership assigned specifically to that member

Removing a family member is permanent. If the member needs to be re-added, you will need to create a new family member entry.

Booking for family members

When a customer makes a booking, they can select which family members are attending. Each selected member:

• Counts toward the session’s capacity
• Has their own waiver completion tracked individually
• Can have per-person add-ons applied
• Appears as a named participant on the booking record

If a family member has an outstanding waiver, the booking flow prompts the account holder to complete it on their behalf.

Memberships and passes

Family members can hold their own memberships and activity passes independently. This means:

• A parent can purchase a membership for each child separately
• Each family member’s membership discount applies only to their bookings
• Single-user-only passes are locked to the specific family member chosen at purchase
• The same membership cannot be purchased twice for the same family member

When purchasing a membership for specific family members, Sailia checks whether any of the selected users already hold that membership. If a duplicate is found, the purchase is blocked.

At the point of sale

When processing a POS transaction, staff can link the sale to a customer account to:

• See all family members and select who is attending
• Auto-apply membership discounts for eligible family members
• Redeem activity passes assigned to specific members

Tips for managing family accounts

• Encourage account creation — families who create accounts can manage their own members, reducing admin work for your team
• Check waivers per person — each family member needs their own completed waiver, even if they are part of the same booking
• Review memberships regularly — when family members leave or age out of activities, update their memberships accordingly

Related guides

Customer management

View and manage customer profiles and accounts.

Customer accounts

How customer self-service accounts work.

Memberships

Set up recurring membership plans.

Activity passes

Sell prepaid session bundles.