Shop products

Set up and sell physical and digital products through your online shop and POS.

Shop products are items you sell alongside your activities — things like merchandise, equipment, food, and digital downloads. They can be purchased through your online booking page or the point of sale.

Create a shop product

1. Open the shop section

   Navigate to your shop dashboard and select Create Product.

2. Enter product details

   Add the product name, description, and images. Set a default price.

3. Add variants (optional)

   Create variants for different sizes, colors, or options. Each variant can have its own price and stock level.

4. Enable custom pricing (optional)

   If the price varies (for example, items sold by weight), toggle on custom pricing. POS operators enter the price manually when adding the item to a basket.

5. Assign an accounting category (optional)

   If you use Xero accounting sync, assign an accounting category to determine the VAT rate and account code for this product.

Variants

Variants let you offer different options for a single product — such as sizes or colors. Each variant can have:

• Its own price (or use the product’s default price)
• Independent custom pricing settings
• A unique name displayed in the POS and online shop

In the POS, when a product has variants, a selector appears so the operator can pick the correct option before adding it to the basket.

Selling shop products

Shop products can be sold through two channels:

Channel	How it works
Online	Products appear on your booking page. Customers add them to their basket alongside activity bookings.
POS	Staff tap the product in the POS to add it to a basket. For custom-priced items, they enter the price via the keypad.

Both channels share the same product catalog and pricing configuration.

Stock management

When you enable stock tracking for a product or variant, Sailia monitors available inventory and prevents overselling.

Pending basket quantities

When a customer adds a stock-tracked product to their basket, the quantity is held until the basket expires or the order is completed. These held quantities are shown as pending basket warnings when you adjust stock levels.

Pending basket quantities only appear for items with stock tracking enabled. Baskets that have expired are not counted.

If you set a stock level below the number of items currently held in pending baskets, Sailia displays a warning so you can make an informed decision. This helps avoid overselling when active baskets are waiting to be completed.

Automatic stock restoration on refund

When you refund a shop product that has stock tracking enabled, the refunded quantity is automatically returned to inventory. No manual stock adjustment is needed — Sailia adds the items back with a “Returned” note referencing the original order.

Discounts on shop products

Discount codes can be configured to apply to shop products. When creating a discount, enable Shop products under product eligibility and optionally restrict to specific items.

Related guides

Custom pricing

Override product prices for variable-price items.

Discount codes

Create discounts that apply to shop products.