Contact support

Get help from the Sailia team when you need it.

If you cannot find the answer you need in the documentation, the Sailia support team is here to help.

How to reach us

Channel	Details	Best for
Live chat	Available from the chat widget in your Sailia dashboard	Quick questions and real-time help
Email	[e-mail]	Detailed issues, screenshots, and follow-ups

The live chat widget is available directly in your Sailia admin dashboard — look for the chat icon in the bottom-right corner. This is the fastest way to get help.

Before contacting support

To help us resolve your issue quickly, please include:

• Your business name and the email address associated with your Sailia account
• A clear description of the issue, including any error messages you see
• Steps to reproduce the problem, if applicable
• Screenshots or screen recordings showing the issue — these help the team understand the problem faster
• The browser and device you are using, if the issue is visual or involves the booking page

What to expect

• Live chat — you will receive a response during business hours, typically within minutes
• Email — the team aims to respond within one business day

Support is available in English. If your question relates to billing or account access, have your account email address ready.

Common issues you can resolve yourself

Many issues have quick solutions in the documentation:

Troubleshooting

Step-by-step fixes for common issues with bookings, payments, card readers, and integrations.

FAQ

Answers to frequently asked questions about Sailia features.

Common tasks

Quick reference for everyday tasks like bookings, refunds, and staff management.

Customer booking guide

A guide you can share with your customers explaining how to book and manage their account.

Feature requests and feedback

Have an idea for a new feature or improvement? Share it through the live chat or email. The Sailia team reviews all feedback and uses it to prioritize the product roadmap.