Billing and subscription

Understand how Sailia billing works, what is included in your plan, and how to manage your subscription.

This page covers how Sailia billing works and what to expect from your subscription.

How billing works

Sailia is a subscription service. Your plan determines which features are available and may include usage-based components for email and SMS volume. Payments for your Sailia subscription are separate from the payments your customers make through Stripe.

Your Sailia subscription billing is separate from your Stripe account. Customer payments, payouts, and Stripe fees are managed entirely through Stripe. See Payments and Stripe for details.

What is included

Every Sailia account includes:

Feature	Details
Booking page	Auto-generated public booking page for your business
Activity management	Unlimited courses, hires, and events
Online and POS sales	Accept bookings online and at the point of sale
Customer management	Full customer dashboard with profiles, family accounts, and waivers
Staff management	Staff profiles, permissions, qualifications, and auto timesheets
Financial dashboard	Payment tracking, exports, and payout monitoring
Automated workflows	Email and SMS workflows triggered by 30+ events
Integrations	Connect to Stripe, Xero, Adventuro, and analytics tools
Branding	Custom logo, colors, and booking page URL

Managing your subscription

To view or update your subscription details, navigate to Settings in your Sailia dashboard.

1. Open settings

   Navigate to Settings in your Sailia dashboard.

2. View your plan

   Your current plan and billing cycle are displayed in the subscription section. You can see your next billing date and plan details.

3. Update payment method

   Update the card or payment method used for your Sailia subscription. This is separate from the Stripe account used for customer payments.

4. Review invoices

   View past invoices for your Sailia subscription. Each invoice includes a breakdown of charges for the billing period.

Usage monitoring

Sailia tracks automated communication volume through usage meters. You can monitor your email and SMS usage to stay within your plan limits.

Meter	What it tracks
workflow-email-sent	Emails sent by automated workflows
waitlist-notified	Waitlist notification emails
order-completed	Completed orders

See meter usage tracking for details on querying your usage programmatically.

If you are approaching your usage limits, consider:

• Reviewing your automated workflows to remove any that are no longer needed
• Consolidating workflow triggers where possible
• Contacting Sailia support to discuss plan options

Payment processing fees

Your Sailia subscription covers access to the platform. Payment processing fees charged by Stripe are separate and depend on your Stripe account’s pricing. See Stripe fees for details.

Cancelling your subscription

To cancel your Sailia subscription, contact the support team. When you cancel:

• Your account remains active until the end of the current billing period
• Existing bookings and customer data are preserved
• You can export your data before your account is deactivated

Cancelling your Sailia subscription does not cancel your Stripe account. You need to manage your Stripe account separately at dashboard.stripe.com.

Questions about billing

If you have questions about your plan, usage, or charges, reach out through live chat or email. Include your business name and the specific billing question so the team can assist you quickly.